Change but not for the better?

Online Library services

For the attention of the Minehead Librarian.

About six months into lockdown, I was contacted by the SCC library service who were carrying out a survey. The question was “am I missing my library”? I was somewhat embarrassed to have to admit that my use of my local library in physical terms was very limited but that I was a frequent user of its online service based on the RB Digital platform. Here I could access magazines, eBook’s, audio books, newspapers and even comics.

Now for reasons outside of SCC Library services control I understand the preferred platform is now Overdrives “Libby” app. At present this app only gives access to magazines?  However, I have developed a couple of work arounds to access the other formats using Libraries West Web site, Cloud Library, Overdrive and Borrow Box. Compared with the slick one click service given by RB Digital this is a very clunky solution involving several different platforms and in my oppinion a very retrograde step for SCC readers.

 Of course, it may be my error and you may have got a set of up-to-date instructions on how to overcome my problems please?

I would be very willing to speak to someone in SCC who is directly involved with the transfer of platforms to give a customer perspective of current online library services. As an early adopter some years ago, I did this but sadly have mislaid the Librarians name and details which in any case have no doubt changed.

I understand that this is a problem of minority interest and is a supplement to the important local service you offer our community.

You may wish to forward a copy of this email to the responsible Officer/librarian?

I hope you can help.

Keep safe.

Ron Blundell