IT Departments
IT departments in my experience have a strange view of the world as far as their “customers” are concerned.
For some years they have operated as sole arbitrators of their particular brand of wizardry which they regard as theirs alone.
Consequently a cult of black art has developed which seems to exclude their customers at all costs.
We are now into a 2nd generation of IT cultists who still seem to regard their customers as a lower form of life who rather tend to get in the way of a real days play.
need to develop better customer skills.